Wizz Air retorts to Romania’s notifying the European Union Agency for Aviation Safety over cancelled flights

After Wizz Air cancelled several flights the previous weeks, and the Romanian state notified the European Union Agency for Aviation Safety regarding the problem of flights operated by the airline, the company’s representatives said the cancellations were due to other factors such as strikes and weather conditions.

“Wizz Air is actively collaborating with Romanian authorities. Wizz Air is dedicated to maintaining the highest standards of customer satisfaction. Due to unforeseen disruptions caused by factors often beyond the airline’s control such as air traffic control, airport strikes, weather conditions, and supply chain challenges for components, Wizz Air had to cancel some of its flights, but never as many as nine flights per day as stated in the media. The airline has taken substantial measures to address these issues, including increasing aircraft availability and adding additional spare aircraft, incorporating extra time into crew schedules and between flights to enhance schedule flexibility. The airline increased its Romanian-speaking agent workforce at its call centres, introduced digital solutions and increased the hotel provider portfolio to facilitate the smooth selection of hotels during a disruption. These efforts led to 99.12% of flights being successfully completed in Romania during January-July 2023, compared to 98.73% during the same time in 2022. The airline is actively striving to reduce delays and sudden cancellations that could disrupt passengers’ travel plans.”

airlineairportcancellationsEuropean Union Agency for Aviation Safetyflightsstrikesweatherwizz air
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