UNTOLD is preparing to write the story of its 9th chapter from August 8-11.
UNTOLD organizers present important details regarding access to the event, the payment system and advise fans to choose the online Check-in and Top-up options to benefit from faster access to the magical universe of the festival.
The organizers emphasize that only fans registered in the Check-in form (online or at the location) can receive the festival wristband, based on a subscription or one-day ticket, with a valid barcode and ID card.
Those who have bought several subscriptions or tickets can also check-in for friends. If the owner of a subscription or ticket wants to transfer it to another person, he must select the Ticket Transfer option in his Check-in account and fill in the data of the person who will receive the ticket.
After successful online Check-in, fans can create their own Festival Wallet. Thus, each participant can deposit money in advance for the festival by selecting the Top-up service, which will be available from Friday, August 2, 2024. The loaded amount will be transferred and activated on the festival bracelet at any Credit Point in festival. This charging method will also be available during the festival and can be accessed directly from the phone in the UNTOLD app.
The online Check-in procedure can be carried out before the opening of the festival, fans who choose to do it on site will pay a fee of 25 euros, and payment can be made exclusively by card at dedicated payment points.
The organizers provide participants with storage spaces located outside the festival, right next to the access point. Fans can rent a locker for all four days of the festival for 200 lei or for one day for 50 lei.
Young people under the age of 18 must have with them, in addition to their subscription or ticket, their identity document and the document certifying their parents’ consent, downloadable from the link: bit.ly/untold-parental-consent.
PRE-FESTIVAL PROGRAM FOR WRISTBAND PICK-UP:
Organizers have prepared a pre-festival program for wristband pick-up. Fans with General Access or VIP passes and online Check-in can collect their wristbands in advance at:
- PLOOM Island (AFI Cotroceni, Bucharest): August 2 – 5, between 2:00 PM – 10:00 PM
- PLOOM (Promenada Mall, Bucharest): August 2 – 5, between 2:00 PM – 10:00 PM
- PLOOM (Iulius Mall, Cluj-Napoca): August 2 – 6, between 2:00 PM – 10:00 PM (only for those over 18 and General Access & VIP pass holders with online Check-in)
This festival wristband pick-up point is available only for individuals over 18 years old with General Access passes and online Check-in.
Iulius Mall (Atrium, Cluj-Napoca): August 3 – 6, between 2:00 PM – 10:00 PM (only for General Access & VIP passes with online Check-in). This wristband pick-up point is also available for minors with General Access passes and online Check-in. Minors aged 14 and above need parental consent, and those under 14 need parental consent and must be accompanied by a parent/guardian.
To pick up wristbands at these pre-festival points, fans will pay a fee of 25 RON/wristband. Payment can only be made by card at the dedicated payment points.
Central Park “Simion Bărnuțiu”: August 6-7, between 4:00 PM – 10:00 PM, for holders of General Access, VIP, and DAY 1 tickets with online Check-in.
Central Park “Simion Bărnuțiu”: August 8-11, from 4:00 PM – 4:00 AM, for fans with General Access, VIP, or single-day tickets for each day of the festival.
Minors aged 14 and above need parental consent, while those under 14 need parental consent and must be accompanied by a parent/guardian.
The payment system at UNTOLD is supported by Banca Transilvania and integrated with the access system to provide more safety for participants. Visa is the official card of the festival, offering various benefits to its users during the 4 days and 4 nights of fun.
The festival wristband is made from recycled plastic (RPET). Organizers have prepared over 100,000 access wristbands with an integrated payment system. There will be over 35 wristband top-up points within the festival area. To avoid congestion, online Top-up is recommended.
Those who have deposited money on their wristbands and wish to recover unspent amounts can do so at any Credit Point throughout the festival or at the point outside the festival until August 12, 2024, by 5:00 PM. Participants who used the Top-up online option can request a refund of unspent amounts through the Refund Online option by completing the refund form available in their festival account until August 16, 2024, at 11:59 PM.
Access to the festival is not permitted with: prohibited substances, alcohol, bottles (including perfume or deodorant bottles), baby bottles, umbrellas, flammable cosmetic products, backpacks or fanny packs larger than 29 cm X 21 cm X 12 cm, cans, fireworks, lasers, sprays, knives, weapons, blunt objects, banners supported by sticks, chairs, chains, pyrotechnic articles, food or beverages, animals, professional photo or video equipment, including DSLRs with detachable lenses, or any objects that could harm other participants.
Access is allowed with prescription drugs, insulin, drops for medical use, inhaler spray for asthma, only if the holders present a medical letter or equivalent document and in the maximum recommended daily amount. Due to the very strict rules regarding prohibited items, the people responsible for security and monitoring of the festival will thoroughly check each participant, and any prohibited items discovered during the check will be detained at the gate, without the organizer taking responsibility for them.
The gates of the UNTOLD universe open on Thursday, August 8, 2024 at 4:00 p.m. During all 4 days and 4 nights of fun, access to the festival is between: 16.00 – 05.00.