Uber opens the largest driver support center in Central & Eastern Europe, following an investment of a quarter million dollars. The new, 320 square meters space, has been designed according to the international Uber standards for support centers. It will host a team of 11 experts and has the capacity to serve up to 2,rid500 drivers and couriers per week.
In the context of the new ridesharing regulations recently passed by the Government, the new center will also serve as a compliance accelerator, supporting drivers get licensed under the new framework. Thus, the new driver center will host representatives of professional certification schools who will offer drivers complete information regarding steps and documents needed for certification. Drivers will have access to all educational materials needed to pass the professional driver test. In addition, Uber will hold sessions for drivers regarding the new requirements needed for getting a license at company, driver and car level.
“This investment speaks about our promise to be the best better partner for drivers our commitment to Romania overall, where we are seeing a lot of potential. Over the past 4 years, we have launched our ridesharing service into 5 Romanian cities and have brought new services such as Uber Eats or the fully electric Uber Green. On the medium and long term, we plan to become a multimodal platform so that you open your app and have all the transportation option there – be it UberX, e-scooters or e-bikes, taxi and public transportation. On this occasion, we also reinforce our message of cooperation – we want to work with local and central authorities to help reduce traffic and pollution. We hold the data and the technology for that and I am here today to say that we are more than open to put them at work for the public good,” Ash Kebriti, General Manager at Uber for Central and Eastern Europe declared.
Andreea Ticărău, Head of Customer Operations & Strategy for Central and Eastern Europe talked about the company’s strategy to use customer support as one of the main differentiator from competition.
“Our partners have told us that getting efficient support is one of the most important aspects when working with a ridesharing platform. Our aim is to offer the best support for drivers and our strategy has three pillars: a modern center in line with the global Uber standards which we are inaugurating today, a team of well prepared experts which will receive ongoing training as well as premium, customized support for our largest fleet partners, including business development support.”
Nicoleta Schroeder, General Manager, Uber Romania revealed the company plans in the context of the new ridesharing regulation:
“The opening of this new center for drivers coincides with the beginning of a new chapter for Uber in Romania and also for the entire transportation sector. After over 400.000 people signed a petition asking authorities to regulate ridesharing platforms, Romania has joined the other EU countries which have passed ridesharing reforms, taking a step towards the modernization of the urban transportation sector. Our commitment is to comply with this new regulation and also support drivers get licensed under the new framework. The new center will also serve as a compliance accelerator, helping drivers comply with the new regulation faster and easier.”
The new center was inaugurated in the presence of the most experienced Uber driver in Romania, Mihail Duică. In the last 4 years, he has had over 24.000 trips and has maintained the close to perfect rating of 4.99 out of 5.
The opening of the driver support center comes after a series of other pro-driver measures that Uber has introduced in the last year, such as paid waiting time or in app tipping. Moreover, in May 2018, the company announced a partnership with AXA, through which independent drivers from the EU benefit free of charge from a range of insurance coverage including accidents, sickness, maternity or paternity.