More than 10,000 Romanian passengers affected by delayed, cancelled flights last summer received compensation

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More than 10,000 Romanian passengers affected last summer by delays of more than three hours, cancellations or refusals to boarding received compensation of up to 600 euros,

On the other hand, over 13,000 Romanian passengers affected last summer by delayed flights, cancellations or refusal to board, eligible to receive compensation up to 600 euros, did not apply to receive their money. However, European law gives them the right to file a request for three years after the incident. Most of them had a scheduled flight from Bucharest, but a lot of passengers had issues departing from Cluj Napoca and Iasi.  On the opposite, there are the passengers flying from Suceava, Satu Mare and Craiova.

Another 10,000 passengers applied for compensations and received them.

Airport Eligible pax Paid Pax Non Paid Pax
Sibiu 870 380 490
Oradea 600 260 340
Timisoara 940 410 530
Cluj-Napoca 2,800 1,220 1,580
Craiova 240 100 130
Bucharest Henri Coanda Apt 16,350 7,120 9,230
Suceava 70 30 40
Satu Mare 150 60 90
Iasi 1,100 480 620


AirHelp analyzed how many passengers were affected by delayed, canceled or denied boarding, between June 15 and September 15, 2018 and how many are eligible to obtain compensation of up to 600 euros, according to European Directive 261/2004. A survey conducted by YouGov on behalf of AirHelp, the world’s largest airline passenger rights organization, shows that 66% of passengers experiencing a flight disruption file a compensation claim. Of these, 66% say they received their claimed compensation.

The eligibility of each passenger is checked in real  time, on our website. However, it is necessary for the passengers to have the boarding pass and other travel documents and to send us accurate data. Thus, his claim for compensation must be complete” , says Marta Koziarz, AirHelp passengers’ rights expert.

In 2019 several airlines, among them British Airways and Easyjet, have implemented a highly unfair and passenger hostile clause in their terms and conditions. The clause was originally invented by Ryanair. The controversial clause states that, in the event of a flight delay or disruption, if a passenger wants to file a claim for compensation, they must first contact the airline themselves. Only after first trying and failing, is the passenger allowed to seek legal assistance to obtain the money owed. In a landmark win for AirHelp against Ryanair in Dutch court, it is now legally concluded that the clause is unfair.

This is the first ruling of its kind in a major aviation country, and it confirms our beliefs. Air passengers should, of course, be allowed to execute their rights in any way they want. We hope the ruling will resonate well with courts all over Europe”, says Airhelp’s expert.

Since 2013, when AirHelp was founded, the company has helped more than 13 million passengers from over 35 countries.

A number of passengers affected in the same way as in 2018 is expected to apply for compensation this year, as AirHelp expects the 2019 season to be marked by many disrupted  flights. A recently announced statistic shows that in Romanian, airline passengers lost 2,500 hours of vacation last summer due to often delays. More precise, for 636,000 passengers the flights were delayed, of which almost 5,600 departed with a delay of more than 15 minutes, and 100 flights were canceled. Regarding the flights eligible for compensation (delays greater than 3 hours) during the summer season, over 23,000 passengers were affected.

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